An absolute 5.0 for Smith Monster Off Road. Had the fan on our Kawasaki 3010 Mule replaced in Longview. Shortly, the overheating recurred and the fan would not come on. Could have burned up the Mule. Smith Monster Off Road simply removed air from the water lines and the cooling system works perfectly. Have also taken our purchased used '98 Honda Foreman 4x4 ES to SMOR and they have worked out most of the problems with it. Most recently, Mr. Smith personally guided me by phone to resolve a problem with the Honda not starting. I have used several other high priced repair shops for the Mule and Honda, but Smith Monster Off Road is the most personable, patient, most reliable, and least expensive ATV repair shop I've used. Thank you Jeremy and crew.